Shipping policy

This Shipping Policy applies to all orders placed within the United States.
It is designed to provide clear and transparent information regarding our shipping times, costs, and delivery methods.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship to all regions of the United States

At this time, we do not deliver to P.O. boxes.

2. Shipping Costs

We offer free standard shipping on all USA orders — there are no hidden charges or additional fees at checkout.

3. Order Processing and Delivery Timeframes

Order processing time: 2–4 business days (Monday–Friday)

Transit time: 5–8 business days (Monday–Friday) 

Orders placed after 4:00 p.m. (EST), (GMT-05:00) Eastern Standard Time (New York).

Please note that the delivery times may vary slightly during busy periods or due to courier delays.

4. Delivery Partners

We work with trusted USA couriers to ensure fast and secure delivery, including:

• UPS
  
• USPS
• DHL

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. 

• Orders already in transit: If your tracking has not updated for several days, it usually reflects the next shipping hub or delivery checkpoint  
• Concerns about tracking: If you still have questions regarding your parcel’s status, please contact our customer service team at support@zopazy.com.

You can easily track your shipment through our order tracking page.

6. Delivery of Fragile and Oversized Items

We take special care when packing and delivering all our pet products.

All orders are securely packaged to prevent damage in transit.

Please inspect your order upon delivery and notify us immediately if any damage has occurred.

7. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, unexpected circumstances may affect delivery, like severe weather, Courier strikes, operational disruptions, Customs inspections etc. If your order exceeds the expected delivery window, please contact us via support@zopazy.com. We will liaise with the courier promptly to provide an update or resolution.

8. Delivery Issues

If you experience delays, lost parcels, or incorrect deliveries, please contact us promptly at support@zopazy.com with your order number. We will work directly with the courier to resolve the issue as quickly as possible.

9. Order or Address Modifications

If you need to make changes to your order or delivery address, please contact us within 12 hours of purchase. Once an order has been shipped, we are unable to modify or reroute it.

To request a modification, email: support@zopazy.com

10. Packaging Sustainability

We are committed to minimising our environmental impact. Where possible, we use eco-friendly and recyclable packaging materials for all shipments.

11. Updates to This Policy

This Shipping Policy may be updated periodically to reflect changes in our logistics operations or service providers.
We encourage customers to review this page regularly for the most up-to-date information.

12. Contact Information

For questions or concerns regarding these Terms, contact us at:

Store Name: Zopazy